Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: December 2024
Our Commitment
ElixR ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access our website and use our services.
Information We Collect
Personal Data
We may ask you to provide personally identifiable information, such as your name, email address, phone number, and delivery address when you place an order, subscribe to our service, or contact us.
Usage Data
We collect information about how you access and use our website, including your IP address, browser type, pages visited, and the time and date of your visit.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content.
How We Use Your Information
- To provide, maintain, and improve our services.
- To process your orders and manage your account.
- To send you updates, promotional materials, and marketing communications (you may opt out at any time).
- To analyze usage trends and enhance user experience.
- To comply with legal obligations.
Information Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who help us with payment processing, order fulfillment, marketing, and other business functions. These providers are obligated to maintain the confidentiality and security of your information.
Legal Compliance
We may disclose your information when required to do so by law or in response to a legal request.
Business Transfers
In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new owner.
Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet is completely secure.
Shopping Policy
At ElixR, we strive to provide a seamless shopping experience. Once you place an order, you will receive a confirmation email with the details. We accept secure online payments via major credit cards, debit cards, UPI, and digital wallets.
Orders are processed and delivered within 24 hours on scheduled delivery cycles. If you need to make changes or cancel an order, please contact us within 1 hour of placing it. Our website provides real-time order tracking and updates, and we are committed to protecting your personal data as detailed in our Privacy Policy.
Subscription Policy
At ElixR, our subscription service is designed to deliver a curated selection of our premium detox drinks directly to you on a regular schedule.
Subscription Options
- Standard Category Subscription: Select from our pre-defined drink categories, and we will deliver the corresponding beverages on schedule.
- Customized Subscription: Tailor your monthly subscription by choosing your preferred juices from our menu.
Subscription Terms
- All subscriptions are prepaid.
- You may pause your subscription at any time within 6PM before next delivery.
- Subscription can be reactivated within 3 months from pause date.
- Mid-cycle cancellations are non-refundable unless due to our error.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Produced By: Kathyva Naturals Pvt Ltd
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children.
Policy Changes
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.