Cancellation & Refund Policy

How to Cancel

You can cancel your subscription at any time through your account dashboard, by contacting our customer support team, or by using the pause/cancel options in our mobile app. Cancellations can be made via:

• Your account settings on our website
• Email: admin@elixr.in
• Phone: 9704595252 or 9704591133
• WhatsApp support

Cancellation Timeline

Cancellations must be made before 6:00 PM on the day before your next scheduled delivery. Cancellations made after this time will not affect the upcoming delivery.

Subscription Pause vs. Cancellation

You can choose to pause your subscription for 1-4 weeks instead of cancelling completely. Paused subscriptions can be reactivated within 3 months without losing your preferences or account history.

Subscription Refunds

Due to the prepaid nature of our subscription service, refunds are processed as follows:

• Mid-cycle cancellations: No refund for the remaining period of the current billing cycle
• Failed payments: Full refund processed within 5-7 business days
• Service interruptions: Pro-rated refund for the period of interruption

One-time Purchase Refunds

For individual juice purchases or gift subscriptions:

• Requests must be made within 24 hours of delivery
• Products must be unopened and in original packaging
• Refunds processed within 5-7 business days after approval

Damaged or Incorrect Orders

If you receive a damaged product or incorrect order, please contact us immediately with photos of the issue. We will arrange for a replacement delivery at no additional cost or process a full refund.

Quality Complaints

We stand behind the quality of our products. If you're not satisfied with the taste, freshness, or quality of your juices, contact us within 24 hours of delivery for a replacement or refund.

Delivery Issues

If your order is significantly delayed (more than 4 hours past the delivery window) or if delivery is missed entirely due to our error, you will receive a full refund or credit towards your next order.

Processing Time

Approved refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment method and financial institution.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. In some cases, store credit may be offered as an alternative for faster resolution.

Refund Notifications

You will receive an email confirmation when your refund is processed. For subscription refunds, you may also receive a confirmation via SMS or WhatsApp.

Medical Conditions

If you have a medical condition that prevents you from consuming our products, please contact us immediately. We will work with you to find a suitable resolution, which may include full refunds or credits.

Allergies and Dietary Restrictions

While we take allergies seriously, please inform us of any allergies at the time of order. We cannot guarantee against cross-contamination in our production facility.

Force Majeure

We are not liable for cancellations or delays caused by events beyond our control, including natural disasters, pandemics, or government restrictions.